CANCELLATION & REFUND POLICY

At LipoLab, we are committed to providing every client with the highest standard of care and comfort.

To ensure we can continue delivering this for everyone, we ask that you familiarise yourself with our cancellation and booking policy.

 

Cancellations & Rescheduling
We understand that life happens. If you need to reschedule, we are always happy to find a more convenient date for you. We simply ask that you give us at least 24 hours' notice before your scheduled appointment.

Cancellations made with less than 24 hours' notice will be treated as a attended session and deducted from your package accordingly.

 

Treatment Purchases
All treatments and packages are non-refundable and non-transferable once purchased. This applies to both individual sessions and bundled packages.

 

Validity & Expiry
All purchased treatments must be redeemed within six (6) months from the date of purchase. Any unused sessions after this period will expire automatically and cannot be refunded, extended, or exchanged.

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If you have any questions about your booking or package, please don't hesitate to get in touch - we're always happy to help.