PRIVACY POLICY
Who We Are
LipoLab is an advanced body contouring and anti-ageing clinic based in Sheffield, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
We may collect and process the following personal information:
Name, email address, phone number and postal address. Appointment and treatment history. Health information relevant to your treatments. Payment information (processed securely - we do not store card details). Website usage data via cookies.
Why We Collect It
We use your data to: book and manage your appointments, process payments, send appointment reminders and follow-up communications, improve our services, and comply with legal obligations.
Our Lawful Basis
We process your data on the following grounds: contract performance (to deliver your booked treatments), legitimate interests (to manage our business and communicate with clients), and consent (for marketing communications, where applicable). Where we process health data, we do so on the basis of explicit consent.
How Long We Keep It
We retain client records for a minimum of seven (7) years in line with UK business and tax requirements. Health-related records may be retained for longer where required by applicable regulations.
Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data, withdraw consent at any time, restrict or object to processing, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, please contact us at [insert contact email].
Third Parties
We do not sell your personal data. We may share it with trusted third parties who support our operations (such as booking systems or payment processors), all of whom are required to handle your data securely and in accordance with UK GDPR.
Cookies
Our website uses cookies to improve your browsing experience. You can manage your cookie preferences at any time via your browser settings or our cookie banner.
Changes to This Policy
We may update this policy periodically. The current version will always be available on our website.